We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Shopsy collects, uses, shares or otherwise processes your personal information through Shopsy website (, mobile application, (hereinafter referred to as the “Platform”). Flipkart Internet Private Limited owns and operates this Platform.

While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. By visiting this Platform, or by mere use of this Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection of Your Information

When you use our Platform, download, install or use our services, we collect and store your information and the information of the end- customers which is provided by you from time to time to make purchases on their behalf upon authorization and confrmation. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Our primary goal in doing so is to provide you a safe, efcient, smooth and customized experience. We only collect the information that we actually need for legitimate, business, contractual and lawful purposes only.

In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. While usage of certain products or services may require you to register with us. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which felds are required and which felds are optional. You always have the option to not provide the information by choosing not to use a particular service, product or feature on the Platform. We may use forms available on the website or various survey administration tools to collect information about you. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Please note such messages posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos and reviews.

We may track your buying/selling/usage behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to

(whether this URL is on our Platform or not), your computer browser information, and your IP address. We collect personal information (such as email address, delivery address, name, phone number, IMEI details) from you when you set up an account. Registration is mandatory to proceed using the App. We use your contact information to send you offers based on your previous usage and your interests.

We will also collect your information related to your transactions on the platform and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. Flipkart shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Use of Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and ofine offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profle data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

With your consent, we will have access to your SMS, instant messages, contacts in your directory location, and device information. We may also request to provide your PAN, GSTIN, for KYC verifcation to (i) check your eligibility for certain products and services; (ii) enhance your experience on the Platform and provide you access to the products and services being offered by us. You understand that your access to these products/services may be affected in the event consent is not provided to us.

We will occasionally ask you to complete surveys/testimonials conducted either by us or through a third- party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behavior or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.


We use data collection devices such as “cookies” on certain pages of the Platform to help analyse our web page fow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small fles placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of

  • “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Sharing of Personal Information

We may share personal information internally within Flipkart group companies, afliates, related companies with other third parties for the purpose of providing products and services offered by them. These entities and afliates may share such information with their afliates, business partners and other third parties for the purpose of providing you their products and services and may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties for fulfllment of services that you may have rendered. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our agreement, to facilitate our marketing and advertising activities, for service recovery purposes, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement ofces, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our afliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Advertisements on Platform

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or to enable Flipkart to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectifed. You may access, correct and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by

logging into our website and visiting profle and settings sections. You can also write to us at contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in your subject line of your communication. We will verify such requests before acting on your request Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our products and services for which we consider that information to be necessary.

Your Consent

By visiting our Platform or by providing information, you give your consent and expressly confrm having necessary permission and consent from the end-customers to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

While providing your and end-customers personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, afliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact through SMS, instant messaging apps, call and/or e-mail for the purposes specifed in this Privacy Policy. While you share personal information of any other individual for referral purpose, you warrant that the individual is at least 18 years of age and you have obtained relevant consent from the individual and agreement that the data will be processed inline with the Terms of Use and this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to refect changes to our information practices. We will alert you to signifcant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law. If any amendment is unacceptable to you, you may stop using the Platform. Your continued use of this Platform following the publication of changes will mean your acceptance to the revision.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:

Name: Mr. Shremanth M
Designation: Senior Manager
Flipkart Internet Pvt Ltd.
Embassy tech village
8th floor Block ‘B’ Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District,
Karnataka, India, 560103.
Phone: 1800 202 9898
Time: Mon – Sat (10:00 – 19:00)

Customer Support

You can reach our customer support team to address any of your queries or complaints related to
product and services by clicking the link


If you have a query, issue, concern, or complaint in relation to collection or usage of your personal
information under this Privacy Policy, please contact us at the contact information provided above.

Last Updated on: 10th December 2021